Great sandwich press; no shipping problems 
I placed my order for this with some trepidation after reading a number of posts about shipping problems, and I was not familiar with the brand.It arrived securely packaged in the manufacturer's box which was snugly packed again in Amazon cardboard. So no problems there.
It is a great sandwich press. I love the hinged top plate and the settings that allow you to heat food without touching the top surface (like reheating pizza and melts).
I like the way it stores standing up so it takes up almost no counter space. I expect to use this a lot.
I still don't know the brand, but it is made in China like everything else today, so I guess it doesn't make any difference.
Beware 
Mine appears to have an internal electric ground fault. As I tried to plug in my brand new Breville panini maker, enough sparks flew to burn the end of the electric plug. I won't get a chance to find out how well this product does its job. It is going back.
Good packaging
I was uneasy ordering this item from Amazon because of problems people had had with Amazon's packaging, but mine arrived in perfect shape, the Breville box securely inside an Amazon box. Haven't used the press itself but I just wanted to say that they're doing a better job now, with their packaging. No problems.
LOVE THE PRODUCT, HATE THE PACKAGING
I must say, even though I expected it I was quit disappointed in the packaging. I just received this item a couple of days ago. It looked like they took the box off the shelf and threw it in the mail. No shipping packaging what-so-ever. As far as the product is concerned, it arrived without damage. I must say I love this item. I am big lover of sandwiches and this machine makes the best panini. I have a feeling that this may become my number one appliance.
Note! This grill does not have a ribbed surface!
I was totally excited about purchasing this grill for my husband for Christmas. He has wanted one for a long time. After reading the reviews and product description, I knew this was the best at this price. However, I totally overlooked the fact that the grill surface is flat. The picture on this page shows the closed grill, and I just missed that detail in the description. As soon as I opened it from the Amazon box, I knew this would not work. I had to return it for the Hamilton-Beach version that has ribbed plates...a feature that my husband specifically asked for.
