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Manufacturer: iron works
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Brand: iron works queen mary Manufacturer: iron works Model: ebsb/smoker36 Shipping Weight (lbs): 395 Dimensions (in): 95 x 27 x 60
36" Queen Mary Gas Grill with Smoker Features
All Stainless Steel
36" Queen Mary Gas Grill with Smoker Description
If you are looking for a MAN sized outdoor kitchen, you have come to the right place. This grill offers features that no one else can offer and you can cook for a boatload of people! This is one of the largest and nicest looking grills you can buy! Model OCB-36-SB-EB: This model boast a 36x23" (828 sq inch) grilling area, a 17" enclosed, 12" diam., 60,000 btu inline side burner and two fixed 12x23" side shelves. The all stainless steel grill offers a fully enclosed base cabinet, storage entrance door, 4 swivel casters, 5 fully adjustable burners nickel plated (15,000 BTU each)for 75,000 BTU in LP and 100,000 BTU in Natural gas and heavy duty weather cover. In addition, this grill offers a true gas or charcoal slow cooker smoker that will produce those special ribs, chickens or turkey. The overall left to right dimension is 94" Ever wanted to cook a full case of ribs, 3 full standing rib roasts, 3 dozen ear of corn and a dozen baked potatos all at once....well you are looking at the machine that can do it. 5-year "nose to toes" warranty on the complete grill, grates, burners and even the weather cover.
36" Queen Mary Gas Grill with Smoker customer reviews:
Breach of Warranty My grill collapsed! I got burned but fortunate not seriously. That was on June 20, 2004. I was promised a replacement would be shipped immediately. It's now September 19th and I still am without a grill!
I've had my grill only two years, taking good care of it, storing it in our heated garage eight months out of the year. When the bottom of my grill collapsed. I contacted customer service, since the grill is GURANTEED for 5YEARS `NOSE TO TOES". I was told a replacement base was in stock and would be shipped immediately. Two weeks went by and I didn't receive anything. I sent numerous e-mails without even the courtesy of a reply. Finally after weeks of being ignored I wrote to their president Paul Faabord and asked him to have someone look into the matter. Two weeks went by without a reply. I sent a second e-mail. Finally he sent an e-mail telling me to be patient as building a replacement base takes time (this after customer support told me the base was in stock). He also told me "Please no more 'second request'. It doesn't help you or me to accomplish this."
The base collapsed on June 20, 2004.
Their president said a replacement would start constructed July 14, 2004.
I've sent numerous e-mails simply asking for a delivery date.
As of September 19, 2004 I haven't received a single reply.
I submitted a complaint to the local BBB and am hoping they can get the company to make good on their warranty commitment but I'm not very hopeful judging from the attitude of their president.
My name is Robert Tarantino and I can be e-mailed at btarantino@dataram.com
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