Vornado FA1-0007-24 Zippi Desk Fan customer reviews:
Broke In Two Days! I received this very quickly from the seller and it arrived in perfect condition. However, after I used it for only two nights in a row, the motor burnt out and it stopped working... Very nice while it worked, but I can't recommmend it. AVOID VORNADO LIKE YOU WOULD THE PLAGUE
I'm posting this on all Vornado listings on Amazon, as all potential purchasers need to be aware of the shortcomings of Vornado's warranty policy.
I purchased two fans from Vornado direct. Both were larger, more expensive units (280 & 285) that had either ten year or lifetime warranties.
One year after the purchase, the 285 began to vibrate upon start-up. The fan blades would barely revolve, and the fan emitted a loud rattling sound.
I called Vornado's Customer Service and spoke to a Paula. Upon describing the problem, she stated the motor was bad and e-mailed an RMA. However, she told me I would be required to pay for the return shipping.
As this was a large, heavy, floor standing unit, I told her that I would be returning the motor only. She gave no indication that was a problem.
The motor was delivered to Vornado. 5 days later, they called and refused to perform the service without the remainder of the fan assembly. They also had the temerity to tell me that I had voided the warranty by removing the motor, and wanted to charge me for the repair, but again, only AFTER I spent additional money to send the rest of the frame back!
I have 3 problems with Vornado's actions in this matter: 1.) I had to return a defective IN WARRANTY product at my expense 2.) I told Paula upfront I would only be sending back the motor, and she didn't object, and 3.) where was I supposed to get a box large enough for a plus-three-foot-tall, floor-standing unit?
Disgusted, I told Vornado to throw the motor away and forget the whole thing. When I disassembled the unit to extract the motor, I found the fan to be of a cheap design and construction, so it would be possible that I would have a similar re-occurrence of the same problem in the future. Why waste further money on something that might fail again?
BTW: Both phone calls involved LONG hold times to get a customer service person. So, if you're forced to call them regarding service, be prepared to have something else to do while you wait.
Vornado might claim to stand behind their customers. After dropping the original +$150 on the two fans, going out-of-pocket for the shipping to return the motor, and having to dispose of the useless, motorless 285 frame, I can definitely attest to having felt Vornado there. My advice: Find another fan from a better company. Vornado brags about how their products are built in the U.S.; who cares, if you're not going to support your customers? Zip-zip-zippi I purchased my Zippi desk fan over two years ago when I was checking out at a local chain store and remembered at the last minute that I needed a small desk fan. The fan was inexpensive, so I expected that it wouldn't be very powerful and that it wouldn't last long. Fortunately, I was wrong on both counts. I usually have my Zippi beside my bed for nighttime use, although I've started using it in my home office as well. It works well for either location.
What makes the Zippi different are its fabric blades, which give off a nice breeze while also being totally safe. If your fingers come into contact with the blades, there's no problem - I even sometimes touch the blades to make them sound like a plane taking off. Ok, I'm odd that way. For a desk fan, I think its two speeds are perfect, although don't expect a torrent or for it to replace air conditioning. I use my Zippi fan daily, and it's outlasted most of my other fans. When it finally gives out, you can bet that I'll buy another one just like it.
GREAT PRODUCT...don't drop it! I purchased this fan because I needed a personal fan for studying in my university library. It worked great in that setting! Didn't take up space, was whisper quiet and I was very comfortable. I made studying much easier.
Until I dropped it walking home...
It's a great product but if you drop it the rod that rotates the fan blades will bend. The product now makes a clicking noise that I can't have in the library.
I'm 100% likely to buy another one, but this time I'll be more careful! great fan for an hour, then kaput I loved this fan. This was the best desk fan I ever had.. Then, after about 1 hour of use, a bearing or something went loose inside the motor and it is making a horrible, sick helicopter type noise now. Aarrg!
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